How long will it take to get my order?
We usually have some items in stock, however, most items are made to order. Due to a complex production process, an ordered piece is usually ready to ship in about 21 days. If you have questions about an item's immediate availability, please send your inquiry to firstname.lastname@example.org
Free standard shipping on all orders. We ship worldwide through DHL or UPS. Shipments are insured for damage and loss, and tracking is provided. We ship all parcels Delivery Duties Unpaid (DDU), meaning that any customs or import duties are charged by DHL directly once the parcel reaches its destination country. Please be aware that delays can occur due to local customs and that we are not able to speed up this process.
Where are your materials sourced?
If your return doesn't fulfill the basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your refund.
Do you offer free repairs?
We will provide repairs and most alterations free of charge. Should you require an alteration or repair, please send us an email with all relevant information to email@example.com
Payment and Taxes
Payment is to be made in Euros. We accept Visa, MasterCard, AMEX, PayPal, BitCoin, Sofort, and Bank Transfer. International credit card providers or banks will determine the exchange rate, and may add an additional processing or administration charge which the cardholder will be liable to pay. All product prices shown on the website are inclusive of any applicable EU VAT. For those customers wishing to claim back VAT on orders outside of the EU, unfortunately we do not refund any VAT requests.